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Workforce engagement that's genuinely fun? We've found the answer...
Technology is driving efficiencies and greater productivity, but let's not forget we're dealing with people!
Lee is General Manager of Europe at Playvox, a company helping to optimize the performance of staff in call centres. We're discussing cloud, omnichannel etc... but how do you use the tech in a way that actually motivates people? That's the big question to ask today.
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